Living with Operational Risk

• Cybersecurity Fundamentals

It was Christmas 2022, and a massive winter storm was causing problems across the United States. The difficult weather heaped not only snow and ice but misery and cancellations on airlines across the country. Still, few observers were prepared for the absolute catastrophe that occurred at Southwest Airlines, which found itself paralyzed, canceling more than 16,000 flights and stranding some 2 million passengers.